Post from http://www.danieluk.net
Consumers may think they’ve done their due diligence after reading reviews of the product they’re planning to buy — but what about the company’s customer service record?
NYT > Technology
Gadgetwise: Relying on Product Reviews? Knowing How a Company Treats Its Customers Is Just as Valuable http://www.danieluk.net/news/gadgetwise-relying-on-product-reviews-knowing-how-a-company-treats-its-customers-is-just-as-valuable-2/ #Technology
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